UK PERSONAL INJURY SOLICITOR NATIONWIDE

The information on this website is not intended to be legal advice but is provided for educational purposes only. Do not use this information as a substitute for legal advice or as a basis to delay taking legal advice and do not ignore previous legal advice because of something you may have read here.

Whilst reasonable efforts are made to keep the information accurate and up to date we do not guarantee or warrant that it is correct. The proprietors of this website deny all liability for any loss or damage alleged to have been caused as a result of any connection whatsoever with this website which is merely an advertisement for a legal referral agency.

Legal advice should only be obtained from a professionally qualified solicitor or barrister. You should not rely on self proclaimed expertise when choosing a lawyer but you should make independent enquiries to ensure that any lawyer you decide to employ will be adequate for your purposes.

The proprietors of this website have no control or influence over the network solicitors to whom legal work is referred and those solicitors are not involved in the management of this website. Merely browsing this website creates no legal relationship and a solicitor/client relationship will not exist until an independent law firm accepts your case in writing on that firms headed notepaper.

We comply fully with The Data Protection Act and will destroy all trace of your potential claim held by us at the conclusion of the enquiry. We do not disclose any information other than to the solicitor allocated to deal with your enquiry.

The law outlined in this website principally relates to England and Wales however the law in Scotland and Northern Ireland is usually similar and cases in those jurisdictions are always referred to a solicitor qualified in the relevant country.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  
  

  24/7 HELPLINE 020 7989 9160